Frequently Asked Questions for Vacation Rentals
How can I book my vacation apartment with My Time in Paris?
With My Time in Paris, you have access to the constantly updated availability calendar for each of our apartments available for vacation rentals. There is no need to fill in a request form since you can directly choose and reserve the available dates. The availability calendar works by the number of nights. Click on the arrival date, and select the number of nights.
When we receive the first payment, we send you a confirmation email with your booking dates, along with a rental agreement to be signed and sent back to us via mail or e-mail. Upon reception of the signed rental agreement, your reservation is confirmed. The 2nd payment must be made 30 days prior to the departure to complete the process, or your reservation will be canceled. If the booking is done less than 30 days before the departure, you will have to pay the total amount of the rental to complete the reservation.
If you need any help during your selection, or the booking process, feel free to call our office +1 (941) 343-8222 or to send us an email using our Contact Us form.
What does the rental rate include?
The rental rate includes the rent, clean linen and towels, local taxes, all utilities (electricity, water, and gas), along with amenities that are specific to each apartment.
Rental rates are fixed for a definite number of people. Some apartments can accommodate an extra person at an additional cost that is defined on the availability calendar.
Will other fees be charged to me?
There is an cleaning fee of 30€ for all reservations that will be charged to you. A late arrival fee of 35€ applies if you do not arrive or leave the apartment within business hours (8am to 8pm). We reserve the right to deduct the 35€ from the security deposit if it applies.No other fees will be charged to you.
How much is the security deposit, and when will it be charged to me?
The amount of the security deposit depends on the apartment. We could require a security deposit of 300€, 500€ or 1000€ depending on the size of the apartment and its furnishing. The amount is specified on the description of each apartments. The security deposit is payable at your 2ndpayment, 30 days prior to the travel.
Please note any damage to the apartment upon your arrival and report it by contacting us right away.
When will you refund the security deposit?
If there is no damage in the apartment, and all keys have been returned, we will refund the security deposit shortly after your departure via PayPal. PayPal then takes 2 business days to make the refund.
How much is the first payment that I have to make?
For vacation rentals, you can pay the total amount of the rental directly, or a minimum reservation payment of 50% of the rental. This payment is due within seven days of the booking. It includes rental rates, the cleaning fee, and any other services that you may add during your reservation.
If your reservation is made less than 30 days prior to the departure, the first payment is the total amount of the rental.
When do I have to pay the balance of the rental?
You are required to pay the balance 30 days prior to the travel. If the booking is done less than 30 days before, the full amount will have to be paid during the reservation process.
How can I make payments?
Payments may be made by credit card or bank wire (bank fees may apply) in EUROS or US Dollars. Credit card payments are done through PayPal. Please contact us for our wire instructions, or if you wish to pay in US Dollars, as our website is automatically set up in EUROS.
What is your cancellation policy?
You can cancel your reservation 45 days prior to the travel without any cancellation fees. If you cancel, for any reason, between 45 and 30 days prior to the travel, you will be charged a cancellation fee of 100€ that cannot be waived. If you cancel a reservation for any reason, less than 30 days prior to the reservation dates, there will be no refund or deduction of the payments, charges, and fees, save for and excepting the security deposit.
In case of unexpected events, we recommend you to apply for a traveller’s insurance.
How do I get the keys of the apartment?
An agent from My Time in Paris will greet you upon your arrival at the apartment to hand you the keys. You will be given the name and phone number of the agent once you reserve the apartment.
Do I leave the keys in the apartment after my departure?
An agent from My Time in Paris will meet you at the apartment to get the keys before you leave. In case you must leave without seeing the agent, please return the keys at our office:
Saint Germain des Prés Immobilier
16, rue Grégoire de Tours
What should I do if I lose keys?
You must contact us right away by calling Caroline PINTO: +33 6 12 99 17 45.
If you lose any keys of the property, your security deposit will be deducted by 300€ for changing locks and having new keys made.
When can I arrive in the apartment?
The arrival time is from 11:30am to 8pm and an agent from My Time in Paris will be at the apartment to welcome you. Please give us your travel information, and notify us of any delays. We also require all guests to call us as soon as they arrive in Paris so that the agent can greet you at the right arrival time. For any arrival not within business hours, we require a 35€ late fee. It can be added to your reservation payment or is payable directly to the agent.
If you arrive between 9:30am and 11:30am, you may leave your luggage in the apartment during its cleaning.
What is the departure time of the apartment?
The departure time is from 8am to 9:30 am, to allow time for the cleaning of the apartment.
You may be able to stay longer, depending on the arrival of the following guests. You must contact us, and have our written consent, before you can stay in the apartment later than 9:30 am.
What should I do if there is a problem in the apartment?
If you find that an amenity isn’t working or if anything is broken, do not call a repair person but contact us directly. We will take care of any problem you may encounter during your stay.
If you have other questions, feel free to call us, to send us an e-mail, or to fill in the contact us form with your question. Your questions and feedbacks are very important to us and we will do our best to satisfy all your inquiries.
Call us: 06 12 99 17 45 from France – 1 (941) 343-8222 from USA.
Fill in the contact us form.
Send us an email: email@example.com